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30 Day Return Policy
We want you to be completely satisfied with your purchase. Items damaged during delivery or sent incorrectly will be fixed at 1800wheelchair.com's expense. You may return your purchase within 30 days of receipt - see below for exceptions. To qualify for a return, please note the following:
- Product must be unused, clean and not damaged
- Original packaging and materials intact. Drive brand products must remain in their retail packaging, cannot be opened.
- Return shipping costs are the responsibility of the customer. Refused deliveries are subject to a 5% return shipping charge.
Restocking Fees: A 10% restocking fees applies to the following category of products: Power Wheelchairs, Electric Scooters, Stair Lifts, Wheelchair Cushions and Karman products, which have a 10% restocking fee. Please navigate to the specific product page for exact policy. A 15 % restocking fee applies to lift chairs. Golden Technologies lift chairs with heat and massage upgrades and premium fabric options are nonreturnable.
Refused deliveries are subject to a 5% return shipping charge
No Returns: There are no returns on the following categories of products: 'built to order' items, hospital beds, ultra lightweight wheelchairs, custom wheelchairs, lift chairs, wound care, incontinence items, nutritional products, Invacare cushions, Tempur-Pedic cushions, Invacare 9000 series reclining wheelchair and bath all safety products. Please navigate to the specific product page for exact policy.
Roll-A-Bout: Return must be made within 5 days of receipt.
Return Process: To return a product, the above conditions must be met. Furthermore, we require that all returns follow these instructions for proper processing:
- Call or email request to Return Authorization Number (RA)
- Warehouse must receive item within 15 days of an RA# being issued
- Report via phone or email a tracking number to customer service
- Items sent without an RA number cannot be credited
Refunds: All credits will be given after receipt and warehouse inspection approval.
Cancellations: If you cancel your order after it has already shipped we consider it a return and the above policies apply.
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