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How do I find out the status or track my order?
To track your order online, you can log into "My Account". Until tracking numbers are available online, order's status will be marked as "Order Received". Please be patient, as tracking numbers may not be available for 24 to 72 hours.
What is your return policy?
We want you to be completely satisfied with your purchase. Items damaged during delivery or sent incorrectly will be fixed at 1800wheelchair.com's expense. You may return your purchase within 30 days of receipt - see below for exceptions. To qualify for a return, please note the following:
- Product must be unused, clean and not damaged
- Original packaging and materials intact
- Return shipping costs are the responsibility of the customer
Restocking Fees: A 10% restocking fees applies to the following category of products: Power Wheelchairs, Electric Scooters, Lift Chairs, Wheelchair Cushions and Karman products, which have a 10% restocking fee. Please navigate to the specific product page for exact policy.
No Returns: There are no retuns on the following categories of products: hospital beds, ultra lightweight wheelchairs, lift chairs, wound care, incontinence items, nutritional products and bath safety products. Please navigate to the specific product page for exact policy.
Roll-A-Bout: Return must be made within 5 days of reciept.
Return Process: To return a product, the above conditions must be met. Furthermore, we require that all returns follow these instructions for proper processing:
- Call or email request to Return Authorization Number (RA)
- Warehouse must receive item within 15 days of an RA# being issued
- Report via phone or email a tracking number to customer service
- Items sent without an RA number cannot be credited
Refunds: All credits will be given after receipt and warehouse inspection approval.
Cancellations: If you cancel your order after it has already shipped we consider it a return and the above policies apply.
Do you accept Medicare/Medicaid/Insurance?
We don't directly bill any 3rd party payer, i.e. Medicare. We will, however, make sure you have any and all paper work you need.
Do you ship internationally?
Yes, arrangements to ship internationally can be made, but there will be additional shipping charges. Please place your order on our website and we will contact you within 24 hours to confirm shipping costs. Or you can speak with one of our customer Care representatives at 1-800-320-7140.
Do you have a printed catalog you can send me?
Yes, fill out the our online catalog request form. We send it right out to you.
Do you sell used wheelchairs/scooters?
No, our goal is to offer affordable wheelchairs and scooters - with free shipping.
Do you rent wheelchairs or scooters?
No rentals are available through our website. With wheelchairs from $99 and scooter starting at under $600, you'll likely find that owning is less expensive.
Do you have a store location I can visit?
No, we do not have a store location or showroom. You can only order online or via the website. We can refer to an outside dealer, check out our Wheelchair Dealer Directory.
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