Shipping Rates
1-800-Wheelchair offers free shipping on all Wheelchairs, Scooters, Walkers, Rollators or orders that exceed $100.00 (except for international shipping).

Shipping charges for products with shipping costs are shown in the shopping cart before you pay at check out.

Orders shipped to Alaska, Hawaii, Puerto Rico and outside the United States will have additional shipping charges. We will contact you via email or phone for your approval.

Delivery Time
All orders except for Custom Wheelchairs, Scooters, Lift Chairs and Lifts usually ship within 2 business days. Orders are generally shipped via either UPS or FedEx ground though some orders are shpped via a freight company or the USPS and take 5-7 business days to reach the customer.

Custom Manual Wheelchairs and Lift Chairs take an average of 2 weeks to reach the customer. Ultralight Manual Wheelchairs (extra wide, etc.) take approximately 3-4 weeks.

Motorized Wheelchairs and Electric Scooters take 1-3 weeks depending on the model and color. Custom motorized wheelchairs and scooters (extra wide, etc.) take approximately 3-4 weeks.

If you need you order in a shorter period of time please contact our customer service at 1-800-320-7140. Extra charges may apply.

In the event that your order cannot go out in the above mentioned time. You will be contacted immediately with the reason for the delay. You can either cancel the order or wait for shipment. In the event that we cannot reach you to make a delivery we will reattempt to deliver for up to one week at which time we will return the order and charge you a 10% restocking fee.

We want you to be completely satisfied with your purchase. Items damaged during delivery or sent incorrectly will be fixed at 1800wheelchair.com's expense. You may return your purchase within 30 days of receipt - see below for exceptions. To qualify for a return, please note the following:

• Product must be unused, clean and not damaged
• Original packaging and materials intact
• Return shipping costs are the responsibility of the customer

Restocking Fees:  A 10% restocking fees applies to the following category of products: Power Wheelchairs, Electric Scooters, Lift Chairs, Wheelchair Cushions and Karman products, which have a 10% restocking fee. Please navigate to the specific product page for exact policy.

No Returns:  There are no retuns on the following categories of products: hospital beds, ultra lightweight wheelchairs, lift chairs, wound care, incontinence items, nutritional products and bath safety products. Please navigate to the specific product page for exact policy.

Roll-A-Bout:  Return must be made within 5 days of reciept.

Return Process:  To return a product, the above conditions must be met. Furthermore, we require that all returns follow these instructions for proper processing:

1. Call or email request to Return Authorization Number (RA)
   
2. Warehouse must receive item within 15 days of an RA# being issued
   
3. Report via phone or email a tracking number to customer service
   
4. Items sent without an RA number cannot be credited
   

Refunds:  All credits will be given after receipt and warehouse inspection approval.

Cancellations:  If you cancel your order after it has already shipped we consider it a return and the above policies apply.