Frequently Asked Questions
How do I find out the status or track my order?
To track your order online, you can log into
"My Account". Until
tracking numbers are available online, order's status will be marked as "Order Received".
Please be patient, as tracking numbers may not be available for 24 to 72 hours.
What is your return policy?
We want you to be completely satisfied with your purchase. Items damaged during
delivery or sent incorrectly will be fixed at 1800wheelchair.com's expense. You
may return your purchase within 30 days of receipt - see below for exceptions.
To qualify for a return, please note the following:
- Product must be unused, clean and not damaged
- Original packaging and materials intact
- Return shipping costs are the responsibility of the customer
Full Refund:
We offer a full refund on: all Transport chairs, Standard manual wheelchairs, Lightweight
manual wheelchairs, Folding ultralight wheelchairs, (excluding invacare 9000 custom
wheelchairs), Reclining wheelchairs, Heavy duty transport wheelchairs, Walkers,
Rollators and all wheelchairs accessories ( Bags, ramps and attachments)
10% Restocking fee:
A 10% restocking fees applies to the following category of products: Power Wheelchairs,
Electric Scooters, Lift Chairs, Wheelchair Cushions and Karman products, which have
a 10% restocking fee. Please navigate to the specific product page for exact policy.
No Returns:
There are no returns on the following category of products: hospital beds, ultra
lightweight wheelchairs, lift chairs, wound care, inconsistence items, nutritional
products and bath safely products. Please navigate to the specific product page
for exact policy.
Roll-A-Bout:
Return must be made within 5 days of receipt.
Return Process:
To return a product, the above conditions must be met.
Furthermore, we require that all returns follow these instructions for proper processing:
- 1. Call us at 1-800-320-7140 ext 203 or email your request to Return Authorization
Number (RA).
- 2. Our warehouse must receive item within 15 days of an RA# being issued.
- 3. Report via phone or email a tracking number to customer service.
- 4. Items sent without an RA number cannot be credited.
Refunds
All credits will be given after receipt and warehouse inspection approval.
Cancellations: If you cancel you order after it has already shipped we consider
it a return and the above policies apply.
Do you accept Medicare/Medicaid/Insurance?
We dont' directly bill any 3rd party payer, i.e.Medicare. We will however, make
sure you have any and all paper work you need.
Do you ship Internationally?
We ship in the USA only.
Here is what our international customers do:
Ship it to a friend or family member in the USA and have them ship it or bring it
to you.
You can also ship it to an International shipper or port in the USA, for them to
ship to you. feel free to call us at 1-718-302-1923
Do you have a printed catalog you can send me?
Yes, fill out the our online catalog request form. We send it right out to you.
Do you sell used wheelchairs/scooters?
No, our goal is to offer affordable wheelchairs and scooters - with free shipping.
(the prices our site for a new wheelchairs are so attractive that they are almost
the same price as a rental. See our $99.00 wheelchairs)
Do you rent wheelchairs or scooters?
No rentals are available through our website. With wheelchairs from $99 and scooters
starting at under $600, you'll likely find that owning is less expensive.
Do you have a store location I can visit?
No, we do not have a store location or showroom. You can only order online or via
the website. We can refer to an outside dealer, check out our
Wheelchair Dealer Directory.