If you are not 100% satisfied with your product, we offer a 30-day refund with a 10% to 30% restocking fee for most items (see below). To qualify for a return please note the following:
The item must be in new, unused condition, and in the original box and packaging. Indications of use include, but are not limited to: Cracks, scratches, dirty tires, pet hair or other household dirt, wear to seats and armrests, damage to charging ports, scratches to the frame, or scratches on remote controls
Return shipping costs are the responsibility of the customer
Items must be returned within 30 days
(45 days for Invacare products, 14 days for Karman Healthcare products, and 10 days for all Nuprodx products)
Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable
Cancelation of custom or premade orders have a 20% restocking fee, if canceled after 24 hours
You must have a return authorization number to qualify for a return: Please call us at 1-800-320-7140 (Monday - Friday 9am to 5pm EST) or you can email us at [email protected] to obtain a return authorization number and a return address. Returns may not be sent to our corporate address.
10% to 30% Restocking Fee
There is a 10% to 30% restocking fee on all:
Standard / Lightweight / Heavy-Duty manual wheelchairs
Geri chairs (Winco Geri chairs are non-returnable)
Aqua Creek products
Hoyer pool lifts and patient lifts
Sorry, No Returns
There are certain products that are custom-made by the manufacturer and are non-returnable. These include:
Built to order items / Custom wheelchairs
Ridged ultralightweight wheelchairs
Invacare 9000 series reclining wheelchairs
Winco Geri chairs
Custom-built lift chairs, including those with upgraded fabrics, heat and massage, PowerPillow, footrest extension or left-hand control options are non-returnable.
For hygienic reasons, the following products are non-returnable:
Bathroom Safety products
BestCare patient lifts
Seat cushions and Back cushions
Open Box Specials
Open Box Specials are new products that were ordered incorrectly or may have slight imperfections. These Specials are non-returnable and do not include any in-home service.
If packages are refused at the point of delivery, you will be responsible for the return shipping.
The following shipping methods are available, Standard Ground (5–7 business days), Ship to Store (5-7 business days), Second Day (2 business days) and Next Day (1 business day). Business days do not include weekends and there is no weekend delivery for any shipping method. Some items cannot be shipped using Second Day or Next Day due to size, weight, hazardous materials and delivery address. These items will only have Standard Ground or Ship to Store available. Currently, we do not ship to U.S. Territories, APO/FPO or other international addresses.
Please note that orders could arrive in multiple packages.
White Glove delivery can add 10 business days to the delivery of your order
Once the order ships, White Glove delivery cannot be removed, and the order cannot be cancelled
If the item is no longer wanted, return can be arranged by calling for a Return Authorization; return shipping and the restocking fee will be assessed. The White Glove charge will stand, and is not eligible for refund.
The Posture-Mate HB Seating System is an ergonomically designed full support system that provides postural alignment, comfort and pressure redistribution for the reclining high back wheelchair.
It features a contoured back with lumbar support for spinal alignment and centering. A high-specification flexible foam for pelvic immersion. A structured seat base designed for hip and thigh support, and a contoured headrest mounts independently for comfort & alignment.
Posture-Mate HB stretch cover design features bidirectional stretch for optimal accommodation to body contours. Impervious to ﬂuids but breathable for micro climate temperature control. It wipes clean with mild soap and water or EPA approved disinfectant.
Indications for use: Poor head and torso control, leaning, slumping, sliding or general discomfort when confined to the wheelchair.
Back Height: 20"; Thickness: 3"; High-specification ﬂexible foam cushion.
Diestco Wheelchair Armrest Pocket
With the Armrest Pocket you no longer need to bend over or extend your arms to reach important items.
This pocket easily attaches to the arm of your wheelchair and offers that extra bit of storage space that is always so helpful. You'll now have a convenient and accessible place to keep your wallet, keys, cell phone and personal items when you are on the go.
Dimension: 11" x 3" x 3"
1800Wheelchair Reflective Tote Bag
Small dimensions and lots of storage make the 1800wheelchair Tote Bag a perfect compliment to your walker.
Five pockets make this bag incredibility useful; three pockets offer encloses and two are open. You'll find a spot for your mobile phone, water bottle, magazine and still have room to spare. To increase on-coming visibility, we added reflective trim edging.
This tote is super easy to install. It utilizes Velcro straps, the tote securely attaches to a walker frame.
1800Wheelchair Large Wheelchair Bag
The 1800Wheelchair large wheelchair bag offers functional styling, ample storage and quick access to all your stuff.
Setup is easy: simply slide the top bag straps over back push handles and tighten. We've included some quick-release plastic clips for easy-on, easy off action. This large bag can attach to most wheelchairs and scooters. We've also included a handle on top for easy toting while not attached.
The bag offers two pockets. The larger, rear pocket includes a Velcro top to keep your belongings secure and protected. The second compartment, made of heavy duty mesh material, is open top for quick access — perfect for magazines or water bottles.
Liquid Caddy Drink Holder
This innovative beverage holder is designed to attach almost anywhere.
As the name implies, it will carry a variety of beverages for the thirsty
consumer. It is the first and only gimbaled and adjustable
beverage holder. Just pull and twist the bottom of the cup holder and it
will increase in length and at the same time automatically adjust its inner
diameter. Don't worry about "spillage", the gimbaled action will always
keep a beverage upright. Neoprene, inside the holder insulates any beverage
to keep it at its proper temperature.
The Liquid Caddy will attach virtually anywhere, wheelchairs, scooters,
walkers, power chairs; it is the most versatile beverage holder on the
market It comes with 4 attachments and with velcro mounts extension (included) you can attach the Liquid Caddy on up to a 4” diameter bar.
For use with all Drive and other leading manufacturers wheelchairs. Can accommodate waist sizes up to 48 inches.