The new Journey lift is an ultra-compact, portable folding standaid with best-in-class functionality. It's compact and lightweight, allowing caregivers to maneuver in tight spaces while folding for easy storage or tansportation. The first on the market adjustable cow-horn mechanism supports a range of patient heights and sizes, allowing your facility to have one lift that meets the needs of many. The careful attention to product design ensures that both the caregiver's and the resident's needs have been met.
Unique folding design allows the Journey to stand unaided
Adjustable cow-horn mechanism supports a range of patient sizes
Bump guard protects against base plates and paint finishes
If you are not 100% satisfied with your product, we offer a 30-day refund with a 10% to 30% restocking fee for most items (see below). To qualify for a return please note the following:
The item must be in new, unused condition, and in the original box and packaging. Indications of use include, but are not limited to: Cracks, scratches, dirty tires, pet hair or other household dirt, wear to seats and armrests, damage to charging ports, scratches to the frame, or scratches on remote controls
Return shipping costs are the responsibility of the customer
Items must be returned within 30 days
(45 days for Invacare products, 14 days for Karman Healthcare products, and 10 days for all Nuprodx products)
Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable
Cancelation of custom or premade orders have a 20% restocking fee, if canceled after 24 hours
You must have a return authorization number to qualify for a return: Please call us at 1-800-320-7140 (Monday - Friday 9am to 5pm EST) or you can email us at [email protected] to obtain a return authorization number and a return address. Returns may not be sent to our corporate address.
10% to 30% Restocking Fee
There is a 10% to 30% restocking fee on all:
Standard / Lightweight / Heavy-Duty manual wheelchairs
Geri chairs (Winco Geri chairs are non-returnable)
Aqua Creek products
Hoyer pool lifts and patient lifts
Sorry, No Returns
There are certain products that are custom-made by the manufacturer and are non-returnable. These include:
Built to order items / Custom wheelchairs
Ridged ultralightweight wheelchairs
Invacare 9000 series reclining wheelchairs
Winco Geri chairs
Custom-built lift chairs, including those with upgraded fabrics, heat and massage, PowerPillow, footrest extension or left-hand control options are non-returnable.
For hygienic reasons, the following products are non-returnable:
Bathroom Safety products
BestCare patient lifts
Seat cushions and Back cushions
Open Box Specials
Open Box Specials are new products that were ordered incorrectly or may have slight imperfections. These Specials are non-returnable and do not include any in-home service.
If packages are refused at the point of delivery, you will be responsible for the return shipping.
The following shipping methods are available, Standard Ground (5–7 business days), Ship to Store (5-7 business days), Second Day (2 business days) and Next Day (1 business day). Business days do not include weekends and there is no weekend delivery for any shipping method. Some items cannot be shipped using Second Day or Next Day due to size, weight, hazardous materials and delivery address. These items will only have Standard Ground or Ship to Store available. Currently, we do not ship to U.S. Territories, APO/FPO or other international addresses.
Please note that orders could arrive in multiple packages.
White Glove delivery can add 10 business days to the delivery of your order
Once the order ships, White Glove delivery cannot be removed, and the order cannot be cancelled
If the item is no longer wanted, return can be arranged by calling for a Return Authorization; return shipping and the restocking fee will be assessed. The White Glove charge will stand, and is not eligible for refund.
Curbside delivery by definition means the trucking service will park in front of your home and you are responsible for moving the product into your home. The driver does not assist with bringing product to the residence.
Standard Curbside Delivery with Lift Gate Service
Price: + $150.00
Needed if the resident does not have a loading dock to offload the truck.
Price: + $249.00
Includes delivery over the first threshold of the consumers home, as long as the box fits through the doorway, otherwise delivery will be to the first dry area.
Price: + $500.00
Deliveries are scheduled with the customer to residential locations only and with a 4-hour delivery window during standard hours of operations. Product is delivered via lift gate truck or with two delivery persons, when necessary, inside the home and placed in room of choice to main and/or second level (up or down). Item(s) are unpacked and packaging debris removed from consumer premises. Item(s) are assembled as needed (not to exceed 15 minutes) and powered up.
Hoyer Deluxe Standing Sling
The Deluxe Standing Sling is ideal for residents who have a greater degree of weight bearing ability. It allows excellent access for toileting and is easy to fit, providing quick and effective transfers. The adjustable waist strap and the non-slip back pad ensures the sling doesn't ride up during transfers. This sling can be dangerous, however, when used with the wrong resident, so a careful risk assessment is advised. FIM Scores: 3 and 4.