This item may be returned within 30 days of customer receipt for a refund as long as the following criteria are met:

• The item must be unopened, still in box, and unused - no cracks, scratches or dirty tires.
• A Return Authorization must be requested within 30 days of original purchase date.
• Once the Return Authorization has been received from 1800wheelchair, the product must be returned within 60 days to receive a refund.
• A 25% Restocking Fee is required to return this item.
• Return shipping costs are the responsibility of the customer, with the exception of the following cases: vendor shipped the incorrect product, the product was damaged and/or broken upon arrival. Under these circumstances, customer should provide visual proof (images or video).
• Custom Built Lift Chairs, (for example: upgraded fabrics and Heat and Massage options) are NON-refundable. (*Upgraded fabrics are that require at least 10 Business days to ship)

If you have questions please call 1800wheelchair Customer Service at 1-800-320-7140.