Icon Back System Tall supports the back to the top of the shoulders, including the scapula, which is ideal for users with decreased trunk control. The curved shell provides moderate back support. Lateral supports can be easily mounted using existing vertical shell slots. The headrests can be installed onto the aluminum shell for more positioning options.
Operating the system is as easy as opening the caps and sliding the back support out of the hardware. The caps stay in an open position until the back is removed, making it simple to remove the support with one hand or limited dexterity. The hardware guides the back support into position with minimal effort and caps lock it securely into place. Orange safety markings alert the user that a latch is open and not in the locked position. All adjustment screws are accessible from the rear of the back support or from the outside of the Cane Brackets. Adjustments can be made while the user is in the wheelchair. Once adjusted, Icon hardware stays in place. Cane Brackets clamp securely and will not slip.
The Icon Back System features an innovative rollover cushion to protect the user from contact with the edge of the shell during extension or weight shifting activities. The cushion is secured inside the cover so it stays in place. Also, the Icon Back System incorporates a Varilite air-foam floatation cushion. Sculpted foam fits the shell contour without bunching. Multi-stiffness foam is thickest along the vertebral column. Soft foam protects the sensitive areas of the spine while firmer foam supports the sides of the trunk. A two-way air valve allows air in and out of the cushion for a custom fit and adjustable comfort.
The Spacer knit fabric on the outside of the cover increases airflow between the user and the back support. Reticulated foam sewn under the spacer knit fabric provides additional air exchange plus pressure distribution. The Icon Back System cover meets ISO 7176-16 ignition resistance standard for upholstered wheelchair components.
If you are not 100% satisfied with your product, we offer a 30-day refund with a 10% to 30% restocking fee for most items (see below). To qualify for a return please note the following:
The item must be in new, unused condition, and in the original box and packaging. Indications of use include, but are not limited to: Cracks, scratches, dirty tires, pet hair or other household dirt, wear to seats and armrests, damage to charging ports, scratches to the frame, or scratches on remote controls
Return shipping costs are the responsibility of the customer
Items must be returned within 30 days
(45 days for Invacare products, 14 days for Karman Healthcare products, and 10 days for all Nuprodx products)
Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable
Cancelation of custom or premade orders have a 20% restocking fee, if canceled after 24 hours
You must have a return authorization number to qualify for a return: Please call us at 1-800-320-7140 (Monday - Friday 9am to 5pm EST) or you can email us at [email protected] to obtain a return authorization number and a return address. Returns may not be sent to our corporate address.
10% to 30% Restocking Fee
There is a 10% to 30% restocking fee on all:
Standard / Lightweight / Heavy-Duty manual wheelchairs
Geri chairs (Winco Geri chairs are non-returnable)
Aqua Creek products
Hoyer pool lifts and patient lifts
Sorry, No Returns
There are certain products that are custom-made by the manufacturer and are non-returnable. These include:
Built to order items / Custom wheelchairs
Ridged ultralightweight wheelchairs
Invacare 9000 series reclining wheelchairs
Winco Geri chairs
Custom-built lift chairs, including those with upgraded fabrics, heat and massage, PowerPillow, footrest extension or left-hand control options are non-returnable.
For hygienic reasons, the following products are non-returnable:
Bathroom Safety products
BestCare patient lifts
Seat cushions and Back cushions
Open Box Specials
Open Box Specials are new products that were ordered incorrectly or may have slight imperfections. These Specials are non-returnable and do not include any in-home service.
If packages are refused at the point of delivery, you will be responsible for the return shipping.
The following shipping methods are available, Standard Ground (5–7 business days), Ship to Store (5-7 business days), Second Day (2 business days) and Next Day (1 business day). Business days do not include weekends and there is no weekend delivery for any shipping method. Some items cannot be shipped using Second Day or Next Day due to size, weight, hazardous materials and delivery address. These items will only have Standard Ground or Ship to Store available. Currently, we do not ship to U.S. Territories, APO/FPO or other international addresses.
Please note that orders could arrive in multiple packages.
White Glove delivery can add 10 business days to the delivery of your order
Once the order ships, White Glove delivery cannot be removed, and the order cannot be cancelled
If the item is no longer wanted, return can be arranged by calling for a Return Authorization; return shipping and the restocking fee will be assessed. The White Glove charge will stand, and is not eligible for refund.