If you are not 100% satisfied with your product, we offer a 30-day refund with a 10% to 30% restocking fee for most items (see below). To qualify for a return please note the following:
The item must be in new, unused condition, and in the original box and packaging. Indications of use include, but are not limited to: Cracks, scratches, dirty tires, pet hair or other household dirt, wear to seats and armrests, damage to charging ports, scratches to the frame, or scratches on remote controls
Return shipping costs are the responsibility of the customer
Items must be returned within 30 days
(45 days for Invacare products, 14 days for Karman Healthcare products, and 10 days for all Nuprodx products)
Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable
Cancelation of custom or premade orders have a 20% restocking fee, if canceled after 24 hours
You must have a return authorization number to qualify for a return: Please call us at 1-800-320-7140 (Monday - Friday 9am to 5pm EST) or you can email us at [email protected] to obtain a return authorization number and a return address. Returns may not be sent to our corporate address.
10% to 30% Restocking Fee
There is a 10% to 30% restocking fee on all:
Standard / Lightweight / Heavy-Duty manual wheelchairs
Geri chairs (Winco Geri chairs are non-returnable)
Aqua Creek products
Hoyer pool lifts and patient lifts
Sorry, No Returns
There are certain products that are custom-made by the manufacturer and are non-returnable. These include:
Built to order items / Custom wheelchairs
Ridged ultralightweight wheelchairs
Invacare 9000 series reclining wheelchairs
Winco Geri chairs
Custom-built lift chairs, including those with upgraded fabrics, heat and massage, PowerPillow, footrest extension or left-hand control options are non-returnable.
For hygienic reasons, the following products are non-returnable:
Bathroom Safety products
BestCare patient lifts
Seat cushions and Back cushions
Open Box Specials
Open Box Specials are new products that were ordered incorrectly or may have slight imperfections. These Specials are non-returnable and do not include any in-home service.
If packages are refused at the point of delivery, you will be responsible for the return shipping.
The following shipping methods are available, Standard Ground (5–7 business days), Ship to Store (5-7 business days), Second Day (2 business days) and Next Day (1 business day). Business days do not include weekends and there is no weekend delivery for any shipping method. Some items cannot be shipped using Second Day or Next Day due to size, weight, hazardous materials and delivery address. These items will only have Standard Ground or Ship to Store available. Currently, we do not ship to U.S. Territories, APO/FPO or other international addresses.
Please note that orders could arrive in multiple packages.
White Glove delivery can add 10 business days to the delivery of your order
Once the order ships, White Glove delivery cannot be removed, and the order cannot be cancelled
If the item is no longer wanted, return can be arranged by calling for a Return Authorization; return shipping and the restocking fee will be assessed. The White Glove charge will stand, and is not eligible for refund.
The Stander BedCane is a one-of-a-kind bedside safety handle that allows its users to transfer in and out of bed safely. The ergonomic, non-slip handle provides a low profile, comfortable grip and is adjustable in height for maximum comfort. The wooden platform provides a strong and steady hold for safety and peace of mind. The BedCane comes with a bonus organizer pouch to help keep valuables close by during the night. The BedCane also comes with a safety strap that attaches to the bed frame for additional stability. It’s perfect for most traditional home beds; not intended for use on adjustable beds.
Warning: Entrapment, Strangulation, Suffocation and Fall Hazards.
Gaps in and around this product can entrap and kill. People with Alzheimer's disease or dementia, or those who are sedated, confused, or frail, are at increased risk of entrapment and strangulation. People attempting to climb over this product are at increased risk of injury or death from falls. Always make sure this product is properly secured to bed. If product can move away from bed or mattress, it can lead to entrapment and death.
Warning: Suffocation/Strangulation Hazard/Entrapment Hazard
If product is installed incorrectly or moves from its initial position gaps can occur which can entrap and kill. People with Alzheimer's disease, dementia, or other neurological conditions, or those who are sedated, confused, or frail, are at increased risk of entrapment, suffocation and strangulation.
NEVER use unless product is tight against mattress, without gaps, and at least 12.5 in. from headboard and footboard.
NEVER use with children.
NEVER use on toddler, bunk, water, or inflatable beds, or on beds with mattress toppers or soft compressible pads.
Tennis Ball Glides with Replaceable Glide Pads
For use with any walker
Provide a quiet, smooth, and durable glide surface
Easy to install and replace
Durable tennis ball pads last longer than standard plastic glide
Walker Glide Skis
Walker Glide Skis attach easily to folding walkers with 1" legs and glide easily over most surfaces.even over grass and cement! The walker glide skis come in pairs and last a long time because of the durable composite construction. The glide skis can also be used on the rear legs of folding walkers with wheels.
Price is for 1 pair of Walker Glide Skis
Snap-On Walker Basket
Attaches quickly and easily without tools. With optional tray and cup insert. Fits most single cross brace walkers with 1" tubing. 16.5" X 7" X 8 1/8" D.
Gel Walker Handle Covers
These 5" wide gel pads fit over the side tubes of all brands of traditional walkers. The pads are open at both ends and are applied over the existing hand grips. They are for walkers that have tubing continuing beyond both ends of each grip. Regardless of the covering on the hand grip they Velcro over the existing grip.
These covers are not for use on rollators or walkers with bicycle style handle grips or locking brakes.
This walker tray is built for use with most Drive and other 2 button walkers. This tray comes with two cup holder slots and allows the user to carry personal items from room to room. The walker tray easily folds down when not in use and is made of easy to clean, durable plastic.